Terms and Conditions

Full payment is required at the time of purchase until credit has been established. Invoices can be paid with cash, check, or credit card. New customers are required to set up a taxable or non-taxable account before credit can be established. Tax exemption forms will need to be completed and signed to be exempt from paying taxes on purchases. Established accounts are due 30 days from the date of the invoice; a 1 ½% service charge per month is applied on past due accounts. If your account is not paid in 30 days, you will receive a statement with interest applied. If you find a billing error, please bring it to our attention. Invoices are provided at the time of sale at the office or when plants are delivered to the customer’s location. Invoices can also be emailed to the customer’s office upon request. If alternate methods for invoicing are required by the customer, prior approval will be required. COD payment will be required on all accounts with a balance over 90 days past due. All sales are verified by the customer’s signature. We will not be responsible for the plants once they leave our premises. Mountain Spring Nursery will not guarantee any plants. All returned plants may be subject to a restocking fee.

Customer Service / Order Pulling / Product Delivery / Holding / Tags

Customers can come to the nursery to select their plants or call (717-336-0833), fax (717-336-6135), email (sales@mountainspringnursery.com) or use our online ordering portal (www.mountainspringnursery.com) to place an order. Call the office to receive your password to view our online catalog.

• Free estimates. (Estimates are not guaranteed for any length of time.)

• Free order picking by Mountain Spring Nursery staff with a 24 hour advance notice. Customers will be notified when an order is ready for pick-up.

• Delivery service: A fee of $1.25 per mile, for the round trip, will apply with a minimum charge of $75.00.

• If plants are to be held more than two weeks for pick up or delivery, a 20% down payment is required. If the plants are not picked up by the time specified, the customers will be notified that to keep holding the plants a maintenance fee may apply or we will place them back into our stock. Please see the office for the “SOLD” tag / holding policy

• Plants are tagged for easy identification and check out.

• Customers are required to bring plant tags to the office for correct plant identification and checkout.

Sourcing

• When customers request plants that are not in our inventory, we will make every reasonable effort to source the plants; a 20% down payment may be required to start the order process. Extra shipping/handling charges may apply.

• If you do not see an item you need in our catalog, please let us know. We have various vendors and can source many different items not listed. Some items could take a few weeks to arrive.